We aim to process and despatch orders as quickly as possible. Please note, during busy periods and special events, delivery may take longer than usual. Please refer to your order confirmation email to check the status of your shipment. If you would like assistance regarding your order, please contact Customer Service at email@example.com or via telephone +44 (0)7376 008 504 (9am to 5pm GMT, Monday to Friday).ORDERS TO EUROPE
Shipping rates vary by destination and are displayed at checkout depending on destination address. We currently ship to the following destinations from eu.zelens.com:
Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia / Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Algeria, Andorra , Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Austria , Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium , Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, Finland, France, French Guiana, French Guiana, French Polynesia , French Polynesia , French Southern Territories, French Southern Territories, Gabon, Gambia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Poland, Poland, Portugal, Qatar, Romania, Rwanda, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Martin, St. Pierre & Miquelon, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.
Please note that we are currently unable to ship to China.
IMPORTS & DUTIES
Our warehouse for international orders (orders outside the UK) is located within the European Union. Customers from outside the EU (including in the UK and US) will be liable for paying any local duties and import taxes if applicable to their order. Should this be the case, the relevant authorities or the shipping company will contact you (once the shipment reaches its destination country) with further information on such taxes, which must be paid by you before the goods can be delivered. Zelens are unable to cover local duties and import taxes.
RETURNS POLICY & PROCEDURE
The returns policy is for goods purchased on the website. Zelens Ltd hopes that you will be delighted with your order. However, if for any reason you change your mind, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened packaging, in unused and undamaged condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases where the seal is broken. We will consider the condition of the goods being returned before confirming a refund. Goods not in their original condition, which do not qualify for a refund, will be returned to you. This does not affect your statutory rights.
Should you wish to discuss your order or return any goods, please contact us at firstname.lastname@example.org or telephone +44 (0)7376 008 504 (between 9am - 5pm GMT, Monday to Friday).
For approved refunds: on receipt of the returned goods we will give you a refund of the amount paid for the goods, exclusive of the initial delivery charge. Refunds will be made against the original form of tender within 30 days of Zelens Ltd receiving the returned goods.
We aim to meet all delivery times but during busy periods (including sale) deliveries may take a little longer. Occasional tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, Zelens will always work hard to keep these temporary changes to a minimum. We cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.