If you need to contact us please do by emailing our support team at email@example.com. The team operates from the head office located in UK Monday to Friday 9am - 5pm BST. We offer a limited operational service at weekends. You can also submit your enquiry via this form or calling our UK number +44 (0)7376 008 504 during office hours. Calls will be charged at your service provider rates.
Although we are committed to answer all queries promptly in the 2 working days after receipt of message, there might be delays at busy times and during promotions. Queries about orders and payments are always dealt within 2 working hours from receipt.
Once your order has been processed, you will receive an email confirming the purchase shortly after. If you haven't received your confirmation email from us, please do check your spam folder. Failing that, please do get in touch through our contact form here or send an email at firstname.lastname@example.org. Please include your order number and your email address in your request to ensure a timely response from our support team.
If you changed your mind or realised you made a mistake, please get in contact with the customer service team as soon as possible, ideally before shipment has been fulfilled or no later than 14 days following receipt of your order. In case you received the products already, please contact our team at email@example.com and they will assist you in the refund procedure.
In the very unfortunate circumstance of receiving damaged goods or the wrong product, please get in contact with the customer support team as soon as possible and no later than 14 days following receipt of the order. Please make sure to include photos of the products, packaging and order sheet found inside the parcel. Please hold onto the goods until the issue is resolved, in case we need more photos and information to facilitate the process.
If you want to return a purchase made on our website please refer to our Terms and Conditions policy here. Please note that we do not refund purchases of our products made on other websites.
Once the order has been confirmed and paid it cannot be changed. In case you want to alter your order, get in touch with customer service team as soon as possible at firstname.lastname@example.org and they will be able to offer the best solution for you.
Regrettably we are unable to offer this service at the moment.
If your cancelled purchase before the shipment of the parcel the refund will be processed in the next 14 days. If you cancel the order once it has been shipped, the refund will be processed upon receipt of the returned goods. For details of Terms and Condition of returns please see our full policy here.
We accept all major credit cards.
We offer pricing in the following currencies: Pound Sterling for UK, Euro for the European Union and US Dollars for USA and the rest of the world.
The accepted currencies are GBP, EUR and USD. Your payment will be taken in one of these 3 currencies determined b by the country you are in at the time of your order and cannot be changed. Where applicable, the payment you make will be converted in your local currency by your bank at the time of the transaction and you will incur any exchange currency fees imposed by your bank or credit card provider.
If an order is placed within the UK 20% VAT is added to all UK orders.
We ship almost everywhere in the world, check your destination here. If you need more information do get in touch with our customer service team email@example.com.
Yes. At checkout, select the option Deliver to a different address, fill in the details and the parcel will be delivered to the destination of your choice.
If you realise that there is a mistake with the delivery details of your order or wish to change the details of your order's delivery address, please do get in touch with the customer service team as soon as possible. If your delivery has already been dispatched we cannot edit the delivery address.
If you are experiencing issues with tracking your delivery please contact Customer Service on firstname.lastname@example.org.
If a parcel is sent back to us after a failed delivery attempt, please contact our customer service team at email@example.com
All Zelens orders are shipped from the United Kingdom.
Orders from our site for the delivery outside the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Samples will be coming soon.
If you are unsure or concerned about using any specific ingredients/formulations in relation to pregnancy or similar, we recommend that you reach out to your doctor, GP or clinician for personalised advice before incorporating products into your routine. We do not recommend the use of retinol products, such as our Power A concentrate, while pregnant or breastfeeding.
All products are suitable for Vegans.
Zelens products have not been animal tested.
All of our products are paraben free.
Once the product has been opened, please refer to the PAO (period after opening) indicated in the jar symbol printed on the packaging.
Always seek the advice of a doctor if you experience an allergic reaction. Please contact firstname.lastname@example.org for any further information.
Our formulas contain natural active ingredients and natural preservatives. A result of using natural ingredients is that colour and shade variations can sometimes occur between different batches of the finished product, just as they would in the natural world. This is not because of any change to the formulation or production process, and does not impact the performance or effectiveness of the product. We recommend storing your products away from natural light, however changes may still occur.